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FAQ (Frequent Asked Questions)
- What happen if I selected an item and put into
the shopping cart but do not proceed for a
period of time?
Merchandise that has been put on the shopping
cart will be reserved for a period of 4 hours
for further execution by user. After this
period, the merchandise would be taken out from
the cart (quantity be reduced to 0 upon
checkout) and be available for other customers.
- When will I be billed?
Your credit card will not be billed until your
order is ready to be shipped out. Please
note that all products are subject to
availability.
- Do I have a choice in currency payment?
At ScubatexPro.com , we only transact in RM Ringgit
Malaysia.
- What if I want to return my product?
Please refer to our
Returns
Policy
- Is my privacy protected?
Please refer to our
Privacy
Policy.
- Is my credit card information secure on the
Internet?
We work to protect the security of your
information during transmission by using Secure
Sockets Layer (SSL) software, which encrypts
information you input. As for credit card
information that you entered during the
purchasing process, it would pass through our
site to payment provider that we used; it is
invisible to us.
Please refer to our
Privacy
Policy for more details.
- When do I expect to receive the merchandise?
Orders received will be processed immediately. Estimated
delivery time depends on the destination
address. To calculate the delivery time, we
add the time it takes for your ordered
merchandise to arrive at our warehouse from our
supplier and the time needed for the delivery
agent to deliver to your designated addresses.
The following is an estimated time of delivery.
Standard shipping: 3 - 4 business days.
Please note that we do not deliver to P.O. Box
addresses.
- Can I purchase the good without going through
the online catalogue ?
You can contact our office at +603.55416918 and
inform us the item you wish to purchase. From
there, we will inform you the amount the you
need to pay and payment can be made via Bank
Deposit into our account. Once payment is made,
we will proceed to make arrangement for
delivery.
- Do you accept cheque payment ?
Basically, the products on the site can only be
purchased and paid online using VISA Card,
MasterCard, Maybank2U, RHB Online, PosPay, Hong
Leong Online, Alliance Online and Mobile Money.
You will not be able to complete the transaction
without choosing a payment gateway.
If you wish to payment via cheque, you will have
to follow the procedure below:-
- Email us the list of products that you
wish to purchase.
- We will reply you with the total amount
payable.
- You will need to pay us via cheque by
either sending us the cheque or deposit it
into our RHB
Bank Berhad ACCOUNT NO:
21211600102060 and then fax the deposit slip to us to
+603.55416918
- Once payment is cleared, we will deliver
the products.
- Will I will be able to view the total Shipping
Charges when I checkout ?
Yes
- How soon can I expect the goods after I
purchased online ?
The goods will be delivered within 5 days from
the date of your order. In the event that some
of the products that you have purchased run out
of stock, we will contact you to inform you the
new delivery schedule and have your confirmation
to proceed with the purchase.
- How will the purchased items be delivered ?
Depending on the weight, size and location of
delivery, we will use courier services or our delivery van or third party
transport services to deliver your goods.
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